Can I return a product if I am not satisfied?
Yes, returns are accepted for defective, damaged, or incorrectly described items. Personalized or custom-made products are generally non-returnable.
How do I request a refund?
Contact our support team within 7 days of receiving the product. Approved refunds are processed within 7–10 business days via the original payment method.
Are personalized or custom-made products eligible for return?
Personalized or custom-made items cannot be returned unless they have a manufacturing defect or were sent incorrectly.
How long does delivery take?
Standard delivery usually takes 5–7 business days. Express delivery options may vary.
Do you offer free shipping?
Free shipping is available on select orders. Shipping charges may apply depending on location and order size.
Can I track my order after it’s shipped?
Yes, once your order is shipped, you will receive a tracking number via email or SMS to monitor its status.
How can I place an order on NS Royal?
Browse our collection, select your desired product, add it to the cart, and proceed to checkout by providing your details and payment information.
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and popular digital wallets for a smooth and secure transaction.
What should I do if my payment fails?
Please check your payment details and try again. If the issue persists, contact our customer support with your order information.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled only if they have not been processed for shipping. Contact our support team immediately for assistance.