At NS Royal, we are committed to providing you with the highest quality jewelry and luxury watches. If you are not completely satisfied with your purchase, please review our refund policy below.
Refunds are only applicable for products that are defective, damaged during delivery, or not as described on our website.
Personalized or custom-made items are not eligible for a refund unless there is a manufacturing defect.
Products must be returned in their original packaging, unused, and in the same condition as received.
Contact our customer support team within 7 days of receiving your product.
Provide your order number, product details, and photos of the damaged/defective item.
Our team will review your request and guide you on the return process.
Once the returned product is received, it will be inspected by our quality team.
If the product meets our refund eligibility criteria, your refund will be processed within 7-10 business days.
Refunds will be issued through the original payment method used during purchase.
Please note that bank processing times may vary depending on your payment provider.
Personalized/custom jewelry (unless defective)
Products damaged due to misuse, accidents, or improper care
Original shipping charges are non-refundable.
Customers may be responsible for return shipping costs unless the product is defective or incorrectly sent.
✨ Our Promise: At NS Royal, your satisfaction is our priority. We strive to make the return and refund process as simple and transparent as possible.